These Online Store Regulations (hereinafter referred to as the "Regulations") define the rules on which the Seller and Buyers will conclude contracts for the sale of goods remotely by means of electronic communication, in particular: e-mail, via the Seller's website at (, as well as the rules for the provision of electronic services by the Seller via the websites indicated above.




The website operating at in Polish and in English is the property of: The KLU Company Szczyrbowski, Wądołowska, Tomczyk sp.j., ul. Korczoka 76, 41-806 Zabrze, NIP 6263032845. The seller conducts mail order sales of goods via the Internet. Purchasing party: via the website, by phone at 666 11 55 99 or 728 103 426, via e-mail at, is an adult natural person or company, hereinafter referred to as the Purchaser. The party selling the products included in the Online Store's offer is: The KLU Company Szczyrbowski, Wądołowska, Tomczyk sp.j., ul. Korczoka 76, 41-806 Zabrze, NIP 6263032845, hereinafter referred to as the Seller.




The subjects of transactions on the Internet carried out by the Parties are the products listed in the product offer, presented on the websites (in Polish) and (in English) The prices of all products in the Store's offer are expressed in Polish zlotys. The prices include transport costs, which are covered by the Seller with the exception of samples, the costs of which are covered by the Buyer.




Any adult person may place an order. Placing an order is tantamount to accepting the store's regulations. Orders placed by the Buyer are accepted via e-mail or the order form. Each order is confirmed by e-mail or by phone. The shipment will not be carried out if it is impossible to contact the Buyer. In the case of an order with individually marked product features, the Buyer undertakes to send by e-mail all necessary information regarding the ordered product, and the Seller undertakes to send an order confirmation. Upon confirmation of the order, a contract for the sale of goods is concluded between the Buyer and the Seller. In the event of circumstances preventing the full or partial implementation of the order, the Seller reserves the right to agree a different delivery date by phone. The purchased goods are delivered to the address indicated in the order form or to the address indicated by the Buyer via e-mail. Shipping costs are borne by the Buyer. Shipping costs are given in the Buyer's cart when placing the order. Detailed information on shipping costs can be found in the SHIPPING COSTS tab. Shipping costs and rules are described in point 10 apply only to shipments carried out in Poland. In the case of orders from countries other than Poland, costs and shipping rules are determined individually for each order. The store offer is not a warehouse offer. If the payment is not made within 7 working days from the moment of order confirmation, the transaction will be canceled.




The buyer may choose the following forms of payment for the ordered goods: 100% prepayment by traditional bank transfer to the Seller's account no. 15 1600 1055 1826 7211 6000 0001 based on the pro-forma invoice received. The order will be processed after the payment is credited to the Seller's account. Foreign shipments can be paid only by bank transfer to the store's account. The cost of shipping abroad is determined individually for each order. We reserve the right to check the financial credibility of the Ordering Party.




The confirmation of the concluded sale transaction of the Goods is the VAT invoice. The Buyer should each time notify the Seller by e-mail to the following e-mail address:, the data necessary to issue a VAT invoice. The VAT invoice is sent in electronic form to the customer's address.




The order is processed within 15 working days from the moment of order confirmation (approval of the graphic layout with dimensions and posting the payment). The time of order fulfillment depends on the availability of a given product in our warehouse or in the warehouses of the manufacturers of materials from which it is made, as well as on the size and degree of difficulty of the order. The delivery time is the time that elapses from placing the order (approval of the graphic design) and making the payment in the manner indicated on the store's website or in the e-mail until the package is sent from the Store, with only working days being taken into account. The seller reserves the right to extend the delivery time in the event of a temporary shortage of goods from the manufacturer. In such a case, the Buyer will be immediately informed of this fact. The Buyer is individually notified about the expected time of completion by phone or e-mail at the time of confirming the order. The Seller is not responsible for non-delivery of the Goods or delay in delivery caused by an incorrect or inaccurate address provided by the Customer.




The delivery of the Goods takes place via a courier company. If the parcel is not received more than seven days after its expected delivery date, the Buyer should report this fact to the Seller by phone (at 666 11 55 99) or via e-mail (e-mail address: in order to initiate complaint procedure at the parcel supplier. The fee for connecting to this number corresponds to the fee for a regular telephone connection, in accordance with the tariff package of the Customer's service provider. The buyer is obliged to check the quality and completeness of the delivery in the presence of the courier's employee. In the event of damage, a damage report should be drawn up at the time of receipt of the shipment and in the presence of the courier, on the forwarder's letterhead, and immediately send the original document by post or e-mail to the Seller. Failure to do so in accordance with applicable law may result in the loss of the right to complain related to transport damage. If, after the delivery of the shipment, the Buyer finds a damage or a shortage of the shipment that cannot be noticed from the outside upon receipt, it is obliged to call a representative of the courier company immediately after discovering the damage, in order to establish the protocol status of the shipment, but not later than within 7 days from the date of receipt of the shipment.




All Goods available in the Store come from a legal source, are original and free from defects. Pursuant to the Act on consumer rights of 30 May 2014 (Journal of Laws of 2014, item 827) and the Civil Code towards customers who are consumers, the Seller is responsible for the non-compliance of the Goods with the contract. In the case of Customers who are not consumers, the Seller is liable under the terms of the Civil Code, subject to other provisions of these Regulations. Due to the nature of the goods offered by the Seller and the fact that these goods are made only to order and individual dimensions - the complaint takes into account manufacturing errors, i.e. the wrong size (different from the previously agreed one), scratches, tears, physical damage. The advertised goods are accepted for complaint in their original packaging without traces of use (application on the wall). Together with the product, the buyer receives the instructions for use of the product. In order to process the complaint, the defective Goods should be returned in person or sent directly to the following address: ul. Korczoka 76, 41-806 Zabrze. The complaint is considered within 14 days from the date of its submission. The Buyer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the item with a non-defective one or to remove the defect. If the buyer is a consumer, he may, instead of the removal of the defect proposed by the seller, demand that the item be replaced with a non-defective one, or instead of replacing the item, demand that the defect be removed, unless it is impossible to bring the item into compliance with the contract in the manner chosen by the buyer or would require excessive costs compared to the manner proposed by the seller. If the buyer who is a consumer has requested replacement of the item or removal of the defect, or submitted a price reduction statement specifying the amount by which the price is to be reduced, and the seller has not responded to this request within fourteen days, it is considered that the request was considered justified.If the complaint is accepted, the goods subject to complaint will be repaired or replaced free of charge, unless the repair or replacement is impossible or requires excessive costs. If the Buyer cannot demand repair or replacement, or if the Seller fails to meet such a request in a timely manner or if the repair or replacement would expose the Buyer to significant inconvenience, he has the right to demand an appropriate price reduction or withdraw from the contract; However, he cannot withdraw from the contract if the defect of the Goods is irrelevant. The consumer has the right to file a complaint within 2 years from the date of delivery of the Goods.




Pursuant to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827), the Buyer who is a consumer has the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods without giving any reason. This provision does not apply to companies and institutions. After this period has expired, the right to withdraw from the contract will expire. Withdrawal from the contract should be made by an unequivocal statement. The consumer may use the withdrawal form, a model of which is attached as Annex 1 to the Regulations. The seller will refund all received payments, including the cost of delivering the item, except for additional fees resulting from the delivery method chosen by the consumer, other than the cheapest standard method offered by the Seller. Payments made by the consumer will be refunded within 14 days of receipt of the declaration of withdrawal from the contract, using the same method of payment as used by the consumer or in a different way for which the consumer agreed. The seller reserves the right to withhold the reimbursement of payments received by the consumer until receipt of the item or delivery of proof of its return. A correcting invoice is issued upon acceptance of the returned goods to the Seller's warehouse. The returned goods must have undamaged, original manufacturer's packaging, it should be complete and must not bear traces of use. The consumer is liable for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the item, the consumer is not entitled to a refund in the cases specified further in art. 38 of the act referred to in para. 1, in particular in the case of Goods manufactured according to the consumer's specifications or serving to satisfy his individual needs. In the event of a dispute, the consumer may pursue claims by means of, inter alia, municipal or poviat consumer ombudsmen and the use of extrajudicial means of dealing with complaints through mediation or through arbitration courts, with the participation of, inter alia, Provincial Inspectorates of Trade Inspections. Using the above-mentioned dispute resolution is voluntary.




Placing an order is tantamount to consent to the storage and processing of personal data contained in the order by the Online Store in accordance with the applicable provisions of the Act on the Protection of Personal Data (Journal of Laws No. 133, item 883). The content of the Online Store does not constitute an offer within the meaning of Art. 543 of the Civil Code. All products and names mentioned are used for identification purposes only and may be registered trademarks of their respective owners.




All information on product specifications comes from the materials published by the manufacturers. Any possible disputes arising from the purchase and sale transaction, subject to paragraph 3 will be resolved by the court operating at the place of business of the Seller - that is in Zabrze. In matters not covered by the above document, the relevant provisions of the Code of Civil Procedure shall apply. Provisions of sec. 2 do not apply to disputes to which a consumer is a party. The sales contract is concluded between the Buyer and the Seller. Consolidation, security and disclosure of essential provisions of the concluded contract takes place by printing and handing over to the Buyer. The contract for the sale of goods is concluded in accordance with Polish law and in Polish. By placing an order, the Buyer accepts the above Regulations.


Annex 1.

Model withdrawal form. (this form should be completed and returned only if you wish to withdraw from the contract)

The KLU Company Szczyrbowski, Wądołowska, Tomczyk sp.j., ul. Korczoka 76, 41-806 Zabrze,

NIP 6263032845 +48 666 11 55 99

I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items:




Date of conclusion of the contract (*) / receipt (*) .......................................

Name and surname of the consumer (s) .......................................

Address of the consumer (s) ..............................................................................

Signature of the consumer (s) (only if the form is sent in paper version) .......................................

Date .......................................

(*) Delete as appropriate.