The order is processed within 10 business days. This time may be extended for various reasons, but in such cases you will be kept informed.
Help center
Do I have to check the product before mounting it to the wall?
Yes, it is necessary to submit a possible complaint. Should there be any discrepancies such as incorrect dimensions on the product received, this should be reported at the time of assembly. If such wallpaper is installed, the possibility of making a complaint is no longer valid.
I have accepted the project. When I receive the proforma invoice?
Depending on our current occupancy, a proforma invoice may be issued from several hours to one working day from the moment the project is approved.
I have accepted the quote, when will I receive the graphic design?
The project implementation time is up to 3 business days. In the case of larger projects, it may take up to more than 7 days, but then you will be informed on a regular basis.
I paid for my order two weeks ago, why is the wallpaper not in production?
After receiving the e-mail or telephone approval, the approved design goes to the production department. If the graphic designer has not received information about the approved project from you, he cannot transfer the project to production despite the payment.
How do I accept the graphic design?
The approval should preferably be sent directly to the graphic designer as a reply to the e-mail with the graphic design sent, in exceptional situations, you can submit an approval to the office directly by phone, or by contacting the graphic designer directly by phone.
At what point does production take place?
Production begins when the graphic designer receives an email / phone call with approval from you, and the payment on the basis of a proforma invoice has been booked.
I would like to have a specific color on a given pattern, is it possible?
Yes, it is possible (except where some formulas do not allow it due to the construction of the working file). In this case, the appropriate color code must be sent. It can be either RAL, Pantone, CMYK, RGB or HEX code. Such information will make it easier for us to choose the color to your specific preferences and avoid guessing the shade. At the same time, we start ordering samples to check how a given color modification behaves on a given structure.
I have sent a request for revisions, a few hours have passed and I still have no reply, what can I do?
We execute our orders in the order of their arrival, which is aimed at smoothing the traffic during their implementation. Applying corrections to the design may take from several minutes to several dozen hours, depending on the degree of their complexity or the number of changes to the original design. Taking into account this fact and the order in which the orders will be processed, you can expect corrections to the order within 1-2 days. In the event of more demanding corrections, you will be informed on a regular basis.
The graphic designer informed me that he can make changes to Graphic A, but he cannot do it to Graphic B, what is the reason for this?
Particular designs / variants of graphics differ from each other and often have separate working files. Not every file allows you to apply a given change, it all depends on how the pattern designer has arranged the individual layers. Hence, the possibility of making changes in one variant of a given graphics may result, but the same changes may not be possible in another variant. It is best to ask individually for each graphic whether a given change is possible or not.
I have received a product with the wrong dimensions / color / variant / product damaged, what should I do?
In this case, it is best to report it directly to our office by phone and / or e-mail. It is best to attach photos and a detailed description of the non-compliance of the product received with the order.